Privacy Policy
We treat your personal information and celebration surprises with absolute confidentiality and bank-grade security.
1. Information We Collect
When you create an account, customize gifts, or schedule a surprise delivery, we collect the necessary details to fulfill your order. This includes your name, contact number, billing information, recipient address, and custom greeting card messages.
We do not store your Credit/Debit Card CVV or sensitive banking passwords. All online payments are handled directly via PCI-DSS certified gateways (Razorpay, PhonePe, and Cashfree).
2. How We Use Your Data
Your data is used exclusively to deliver exceptional gifting experiences:
- Baking, floral arrangement, and doorstep dispatch on your chosen date.
- Sending real-time order confirmation and WhatsApp tracking updates.
- Preventing fraudulent transactions and ensuring customer support.
3. Surprise Gifting Confidentiality
We understand that many orders are secret celebrations. When requested, our delivery riders do not disclose the sender's identity or package contents until the parcel is placed in the recipient's hands with your accompanying personalized message card.
4. Cookies & Data Rights
We utilize essential cookies solely to remember your cart items, active login session, and delivery preferences. You can request deletion of your account or saved addresses anytime by writing to support@giftfestive.in.